We Need To Talk (About CRM)

Publish Date

Nov 1, 2024 07:00

Status

Published

Word Count

1,042 words

Authors

Stephen Burgess

Canonical URL

Deliverables

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Hello, Customer

I’m the consultant from your last CRM project. Maybe you paid for a Salesforce Architect or an Implementation Lead: that was me, billed by the day. We never got time to discuss the bigger picture.

And by the time you’re done with this short post, both of us will be busy again. Unless I switch to professional blogging or Marketing (I won’t), it’s highly unlikely we’ll ever get the time.

I Use Generative AI for this Blog

It’s my job to stay informed on CRM + AI, but not to share the info beyond one customer at a time. There’s nothing special about that, or about me. I suppose everyone’s an expert in what they do every day, or at least they should be. (So who were the ‘experts’ online, before the busy people got AI??)

Anyway, you get it. I have to stay busy, but I’ll use Gen AI to share my knowledge with a wider audience. If you’re curious about my writing process, I’m documenting that separately here: aifromthetrenches.

Glad to be of Service

The content in this blog is intended to assist your decision-making about CRM + AI. I’m committed to thorough research and analysis, even if I can’t commit to writing it up myself.

With the obvious disclaimer, I’d be glad if you found something here to add to your own knowledge base, at your own discretion. And I’d be honoured if that helped you to make your next decision.

There isn’t one. You have enough. Search “AI From The Trenches” sometimes.

I Won’t be Offended if

you use AI to read the blog. In fact, it’s ideal for that. You could paste the site url to ChatGPT for example, and ask your own questions.

Do the Right Thing

If you generate any content based on my work, please give credit and link!

Thank you, and welcome!